FAQs

Would you able to come on same day for carpet cleaning service?

Yes, we work 24 hours for carpet steam cleaning services. Our carpet cleaners are certified and can reach your commercial or residential property on the same day of booking.

Where are your carpet steam cleaning services available?

All of our carpet cleaning services are available in all suburbs of Melbourne. Wherever you stay in Melbourne, consider us near you!

What kind of carpet cleaning services do you offer?

We at Deluxe Carpet Steam Cleaning, we offer you a wide range of carpet cleaning services. Our aim is to provide our valuable customers a one stop shop for all your carpet cleaning requirements. Apart from steam cleaning, we also offer carpet flood recovery, carpet water extraction, storm water removal from your carpets, carpet flood recovery, carpet mould recovery, wet carpet cleaning, and stain removal etc. We are equipped with all the latest technologies and methodologies to clean residential as well as commercial carpets. We request you to give us a call and get a free quote for your specific requirements.

How to avail your services?

Availing carpet cleaning services from Deluxe Carpet Cleaning is literally a piece of cake. We have two easy methods by which you can avail our reputed carpet cleaning services. Either you can fill the contact us form and help us give you a call back or you can call us at 1800138179 to get a free quote and consultation. Yes, it is as easy as it seems. We provide transparency throughout right from your first call to us to make sure our valuable customers the best of service. We will be waiting for your call!

I am scared that my expensive carpet will be spoiled by machines/chemicals.

When you hire experts from Deluxe Carpet Cleaning, you can be sure that your expensive carpets are in safe and experienced hands. We have a specialized team of dedicated, experienced, skilled, certified, and insured cleaners. We use the best of cleaning methods and only eco-friendly chemical solutions to so that your carpets do not get harmed at all. We follow a foul-proof method that involves latest machines that are strong on dirt and stains but utterly soft on the carpet. So, you do not have to worry about the safety of your carpets with us.

Can you restore carpets from water damage?

Yes! We specialize in carpet restoration from water damage – be it of any kind. Whether you have unfortunately suffered from an unexpected flood or your roof has leaked spoiling your carpets – our expert team can handle it all. We are equipped with exceptional machinery that enables us to restore your carpet before it gets ruined from excess of water. We can even take care of washing machine leakage. But we request you to give us a call as soon as possible because a delay could damage your carpet beyond any repair.

Where are your commercial carpet cleaning services available?

Deluxe Carpet Cleaning offers its domestic and commercial carpet steam and dry cleaning services in Melbourne’s all suburbs. So whether you stay in Southern, Eastern, Western, or Northern suburbs of Melbourne we will be there to serve you any day of the week even on weekends. Our cleaners are located in different suburbs to be able to serve you better and more quickly. Give us a call 1800138179 for premium cleaning of your carpets at an affordable cost.

What if I don’t know what kind of a fabric my carpet is made of?

Don’t worry. There is a manufacturer’s tag that describes all details including the fabric and its cleaning instructions. However, if you don’t even find that then leave it to us. Our cleaners are experienced enough to find out what fabric is used for your carpet’s manufacturing. And they will choose a cleaning method appropriate for the long life of your carpet.

How is carpet steam cleaning different from carpet dry cleaning?

Carpet steam cleaning refers to a process that involves hot water extraction technique. Hot water is injected into carpet using high pressure and then the water is extracted out. With the water extraction, all the dirt and other contaminants are extracted along leaving the carpet clean. The stains are pre-treated with effective cleaning agents and sometimes a pre-spray is used before injecting water to ensure it reaches to the deepest parts.
For carpet dry cleaning, first of all vacuum is used to remove the outer dry soil particles. The carpet dry cleaning solution is used that breaks down the oil in the carpet. Then hot water cotton absorbent pads are used with the help of a rotary machine to polish the carpets. These spinning pads get rid of dirt and other contaminants from the carpets.
Different carpets need different cleaning methods and for very dirty carpets, sometimes even a combination of both carpet steam cleaning and dry cleaning is advised.

What is the correct way of cleaning our carpet to keep them in a good condition?

For regular cleaning you can clean your carpet with a vacuum cleaner at least twice a week. In the average household many people clean manually almost every day. However apart from that, you need to clean your carpet professionally at least once a year. This will extend the life of your carpet. Your carpet will look like a new one. It is rather a better idea to go for the steam cleaning method for the best outcome.

What if I am not satisfied with your carpet steam cleaning services?

We at Deluxe Carpet Steam Cleaning Melbourne never make our customers dissatisfied with our services. Our main aim is to make our customers happy and make them return to us for all their cleaning needs. And this can be achieved only if we have full confidence in our services and our cleaners. So we assure you that you will not have to pay for the carpet steam cleaning services unless you are absolutely satisfied with it. Only when you feel that it has been done as per your expectations, you can make the payment.

Can you clean my wool carpet?

Yes. Deluxe Carpet Steam Cleaning Melbourne is skilled in carpet cleaning and we are able to clean all sorts of carpets. From your wool carpets, silk carpets, Turkish carpets, Persian carpets, to any other precious rugs – we have efficient experience and training to clean all sorts of carpets with utmost perfection. Call us to avail our carpet cleaning services in Melbourne!

Can you handle carpet repair requests?

Yes, we do take carpet repair requests in Melbourne. Deluxe Carpet Steam Cleaning has a specialized team for carpet repairing services. Give us a call to have word with our staff and find out how your specific carpet repair request can be taken care of.

Are your carpet cleaners licensed?

Yes, all our cleaners onboard Deluxe Carpet Steam Cleaning are certified and licensed to perform carpet cleaning in Melbourne.

Do you provide carpet steam cleaning on weekends?

Yes, we do carpet steam cleaning on weekends as well. We don’t like taking breaks at Deluxe Carpet Steam Cleaning. We work non-stop to be at our customers’ services whenever they need. So just give us a call whenever you feel like restoring your valuable carpets!

Are your cleaners licensed to perform carpet cleaning?

Yes, all our cleaners are licensed and certified to do carpet cleaning services. We train our cleaners so that they can deliver the finest cleaning services to our clients.

Does steam cleaning damage the carpet?

Not at all! Steam cleaning is considered one of the best cleaning methods to get rid of the deeply embedded soil and contaminants from a dirty carpet. Even leading carpet manufacturers recommend carpet steam cleaning

What kind of chemicals do you use for carpet cleaning?

At Deluxe Carpet Steam Cleaning, we take special care of your carpets in the best possible way. To ensure the softness, brightness, luster, and life of your carpets is extended after every cleaning that we do we use only biodegradable cleaning solutions that have no harmful chemicals. So you can be sure of the safety of your carpets as well as your loved ones by using our carpet steam cleaning services.

What kind of equipment you use for carpet cleaning?

ANS: Deluxe Carpet steam cleaning technicians uses both truck mounted hot water extraction and portable systems. They pick the equipment according to the accessibility of your home.